Case Management
Case Management at the BNC
Case management is a service that involves engagement with an individual to learn how to access resources, develop skills to manage symptoms, and help individuals to live independently within the community.
The Role of a Case Manager is to:
Guide
Rather than Direct
Empower
Not Enable
Teach
Rather than Do
What Kinds of Things Does a Case Manager Do?
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A case manager can assist in connection to resources (i.e. food, clothing, healthcare) in the community and attend appointments with you.
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A case manager can help you coordinate and schedule medication visits, assist in obtaining your medications, and teach you how to take your medications as prescribed.
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A case manager can connect you to housing resources to aid you in your housing search.
Case Management Is:
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Goal directed
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Face-to-face service
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Provided in the community
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Focused on sustainability
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Skill development
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Connection to resources
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Education and teaching
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Advocating for services
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Development of natural supports
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Coordinates emergency services
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Coordinates services with other providers
Case Management Isn't:
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A therapist
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A friend, mover, cleaner, taxi driver
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A person to do it for you, if you can do it yourself
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Someone to hang out with, have lunch with
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A personal assistant
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Doing the work for the individual
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Someone to run your errands
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Advice giver
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Solely transportation
What is Your Role with Your Case Manager?
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Actively engage in the service by being ready, on time, and attending all scheduled appointments
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Work with your case manager to develop treatment plan goals specific to case management services
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Allow up to 24 hours for a return call after leaving a message, as your case manager is working with multiple clients
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Give a 48-hour notice when cancelling​
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Do the work with your case manager and use appropriate behaviors at all times