FAQ’s

What if I or a family member needs help right now?

If you, or your family member, are in need of immediate mental health care, please call 785-843-9192 or 911.

If you or your family member lives in Kansas but not in Douglas County, please call Kansas Health Solutions crisis hotline at 1-800-466-2222 or contact your local Community Mental Health Center.

If you or your family member lives outside of Kansas, please contact your local Community Mental Health Center.

How do I schedule an appointment?

When you call Bert Nash and ask for an appointment to see a therapist you will be referred to our Access Center. Access Center staff will recommend you come to the center during specific hours to complete an initial assessment:

Adult Walk-In Initial Assessment Hours:

10:00 a.m. – 1:00 p.m. Monday – Friday

Children Walk-In Initial Assessment Hours:

9:30 a.m. – 11:30 a.m. Mondays, Tuesdays, Thursdays and Fridays
10:30 a.m. – 12:30 p.m. Wednesdays

When you come in you will go to the first-floor reception of the Bert Nash Center at 200 Maine Street in Lawrence (the Community Health Facility). You will meet with an Access Center representative for registration and then you will meet with a therapist. The therapist will determine the next steps for your treatment and set up your next appointment. (If you are in a crisis situation you will not have to wait for an appointment).

What should I bring?

  • Insurance card,
  • Verification of household income (W2s or last three pay stubs),
  • Cost of any co-pays your insurance requires.

If your insurance is provided through a family member, please have their Social Security number and date of birth available. We may not be able to access your insurance without this information.

Will insurance pay for my appointments? How is the billing done?

In order to receive services, you must be a Douglas County resident. During your registration, you will be asked to provide information about insurance and income in order to determine your payment rate. Fees vary according to the services provided and are comparable to or lower than the cost of similar services in private agencies. Bert Nash is an approved provider for mental health services for many insurance providers. Our staff files claims to private insurers, Medicaid (Kansas), and Medicare. Clients without insurance may qualify for sliding scale fees based on income. Payment is expected at the time service is provided.

How do you verify my insurance, so I know how much I will pay?

Our staff is dedicated to make every effort to verify insurance benefits. However, what you will actually pay depends on your insurance policy fee. Most often we will not be able to get information regarding the fee from your insurance company prior to your visit. We highly encourage you to confirm that the Bert Nash Community Mental Health Center is “in-network” for your coverage and if not, does your policy cover “out-of-network” benefits for the Bert Nash Community Mental Health Center.

Where is the Bert Nash office? When is the office open?

LAWRENCE

200 Maine St.
Lawrence, KS 66044
785-843-9192
Fax 785-843-2219

Appointments scheduled during the week Monday – Friday

During what holidays is Bert Nash closed?

January 1New Year's Day
January 18Martin Luther King, Jr. Day
May 30Memorial Day
July 4Independence Day
September 5Labor Day
November 24Thanksgiving
November 25Day after Thanksgiving
December 23Floating Holiday Set by Administration
December 26Christmas Day

What is the policy for confidentiality?

Maintaining confidentiality is essential. Information you share with members of our staff will not be given to any other person without your written consent, or in special situations defined by law.

Notice of Privacy Practices

This notice describe how medical information about you may be used and disclosed and how you can get access to this information.

 

What is Title VI Public Notice?

Notifying the Public of Rights under Title VI

Bert Nash Community Mental Health Center, Inc.

  • Bert Nash CMHC operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Bert Nash CMHC.
  • For more information on the Bert Nash CMHCs procedures to file a complaint, contact 785-843-9192; email tkihm@bertnash.org; or visit our office at 200 Maine Street, Suite A, Lawrence, KS 66044. For more information, visit www.bertnash.org
  • A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590